1. Home
  2. Store
  3. New!
  4. My Account
  5. FAQs
  6. Contact

FAQs

This page holds answers to commonly asked questions. If you have a question that is not answered here, check out the knowledge base. Still not having any luck? Contact Customer Service or Tech Support.

What’s the purpose of logging in every time I want to make a purchase or download a program update?

One of the advantages of our new store site is the ability to log in and manage your own account information, review your past orders and download or even re-download add-on purchases. By maintaining your most current information, you will always remain informed of current updates for your program as well as all that is new and on sale at Biblesoft.

How do I log in if I’m an existing customer?

From the Biblesoft.com homepage, click the New tab you will find on the upper right side. After clicking, you will see two fill-in boxes; the first for your email and second for your password. For the email fill-in, enter the address at which you are currently receiving email from Biblesoft. If you are not receiving email from us, enter your customer number followed by @store.biblesoft.com. For your password, enter your customer number followed by PCSB. IMPORTANT: Your password must be entered in uppercase. When you have successfully logged on for the first time, you can visit the My Account area – found at the upper right of your screen – and establish a new password. Note your new password will be case-sensitive.

If you are unable to log in, please email Customer Service or call 1-866-722-4253 weekdays between 8 a.m. and 5 p.m. PST.

How do I create an account if I’m a new customer?

From the Biblesoft.com homepage, click the My Account tab you will find directly the Biblesoft.com banner on the upper left side. Click the continue button under New Customers and follow the instructions for establishing your new account.

How do I find my current customer number for a first login?

Your customer number is located on the mailing panel of your latest Biblesoft News, above your name and address.

How do I find what’s new in PC Study Bible Version 5

From the Biblesoft homepage, click Discover Version 5 to get information on new Version 5 program features; Video Demo for a live product; What's Included? for a chart comparing the Bibles and reference titles included in each library and Testimonials to find out what other users, from first-timers to professionals, are saying about PC Study Bible Version 5.

Where do I find the download link for the product I just purchased?

To find your link, login (if you are not already logged in) and go to your My Account page. Click on the Review orders/Track packages link and then on the Download files link on the right column. Click the text next to the animated arrow at the top of the page to start your download.

How do I find my Version 5 upgrade options?

You can find detailed information on upgrading here.

Why do I need own a library product to purchase add-ons?

In order to get full use out of specialized add-on reference works, they must integrate with a library of basic Bibles and references.

The PC Study Bible software engine was established in 1988 as an easy-to-use study aid for personal computers. It’s grown from a simple software concordance to a full-fledged Bible study tool capable of quickly searching through and categorizing thousands of pages of Bible and reference work content. Now on Version 5, PC Study Bible offers an impressive array of Bible translations, original texts and the most-respected reference works – all in an intuitive and easy-to-learn program interface.

Learn more about Biblesoft’s six unique libraries perfect for every study need and budget.

How can I tell what program library and version I’m registered with?

When logged in, and on your preferred customer page, your library code and version number will appear directly under your login identity.

The library codes are:

  • P = Professional Reference
  • A = Advanced Reference
  • C = Complete Reference
  • R = Reference Plus
  • N = New Reference
  • D = Discovery Reference

Version numbers will run between 2 and 5. If you see a combined version number such as 35 or 45, it means you are registered with the previous version library content and the current Version 5 program-only upgrade.

What is your procedure for returning products?

Your complete satisfaction is our number one goal, so all Biblesoft products include a full, unconditional 60-day money-back guarantee! You may return the product purchased from us for any reason, whether opened or unopened, within 60 days of the date shipped and receive a full refund of the product price — no questions asked! If you purchase the product from a retail store, then you must go through that store for a return or exchange.

To return a product, please contact Customer Service for a Return Merchandize Authorization, or call 1-866-722-4253.


Biblesoft.com | Store | Exchange
Dealers & Churches | Site Search | Terms of Use | Privacy Policy | Contact Us
Copyright © 1988-2014 by BIBLESOFT, Inc.